Sea-Land Chemical Company Receives 93% Approval Rating on Customer Service Survey
July 14, 2014
Question 1: How do you get to the Super Bowl?
Answer: Practice! Practice! Practice!
Question 2: How do you keep your customers happy?
Answer: Listen! Listen! Listen!
Sea-Land Chemical recently engaged The Corporate University, Kent State University at Stark to conduct a customer survey for Sea-Land in the fall of 2013. Over 500 participants from more than 450 companies responded with feedback. The report informed us that most of our customers, 93 percent, are satisfied with our products and services. This is in comparison to industry averages of 80-84%.
We also received some constructive feedback to improve in areas such as product availability. The information you have provided to us by participating in the survey is valuable and will aid us in future planning. We would like to express our thanks to everyone who participated. If there is ever anything else that you would like to discuss, please feel free to contact me directly at: firstname.lastname@example.org
All the Best,
Joe Clayton & Team
PS: Hope everyone is having a GREAT summer!!